Repairs workflow

From intake to handover, with deposits and warranty.

Repairs are included in the Pro and Business plans.

The life of a ticket

received → diagnosing → awaiting approval → approved → awaiting parts → repairing → testing → ready → delivered. Side exits: cancelled, unrepairable, abandoned.

1. Intake (key N): customer, device, IMEI/serial, passcode (stored encrypted), accessories, problem, deposit. A gap-free number RP-2026-000123 is assigned and a receipt with a QR code is printed.
2. Diagnosis and estimate: the technician records the diagnosis and the estimate. Above a threshold you set, a recorded customer approval is required before work starts.
3. Parts and labour: parts are taken from stock (cost and serial recorded); labour lines are added. A warning shows when the cost goes over the approved amount.
4. Invoice: one click builds the invoice, allocating the deposit. Small jobs can print a receipt instead.
5. Delivery: signature on handover; unpaid jobs need an extra permission and stay as a debt on the account.
6. Warranty: the warranty clock starts at delivery. A warranty claim opens a new linked ticket, free by default.

Messages and status page

Editable message templates (FR, AR, EN) open a WhatsApp or SMS link for you to send. Customers can check progress on the public status page with their ticket number and phone; the page is rate-limited and reveals nothing for wrong details.

Roles

Front desk: intake, deposits, approvals, delivery. Technician: diagnosis, parts, status changes. Accountant: read-only.